At Vroom Vroom Office Services, also known as Vroom Express Singapore, we take data privacy seriously and are committed to protecting the personal information of our customers, website and phone application users. This policy outlines how we collect, use and safeguard your data, as required by Singapore's Personal Data Protection Act.
Please read this policy carefully to understand your rights and how your data is handled. By using Vroom Express or otherwise giving us your information, you acknowledge and agree to the terms of this Privacy Policy.
Information we collect
To provide our services, we may collect the following types of personal information:
- Contact information: names, addresses, phone numbers and email addresses.
- Courier details: document or parcel contents, delivery addresses and instructions.
- Payment information: payment records for billing purposes.
How we collect information
- Information you provide: when you use our services, place courier orders, or interact with our website and phone application, you may voluntarily provide your personal information.
- Cookies and similar technologies: see our Cookie Policy for what this website uses.
How we use your information
- To provide services: to deliver documents, parcels and packages, provide courier updates and process payments.
- Customer support: to respond to your enquiries, resolve issues and provide customer support.
- Marketing: to send promotional offers, newsletters and updates.
- Analytics: to analyse website usage and improve our services.
The transmission of information over the internet is never completely secure. We will do our best to protect your information, but we cannot guarantee the security of data sent to Vroom Express over the internet; transmission is at your own risk. Once we receive your information, we follow strict procedures to try to prevent unauthorised access.
Data security
We implement security measures to protect your data from unauthorised access, disclosure or misuse. Your payment information is processed securely, and we follow standard practices to safeguard your data.
Data sharing
We may share your information with third-party courier service providers and partners to facilitate our services. We do not sell your data to third parties.
Retention of personal data
Your information is kept securely in our system until you request in writing that we erase it. Otherwise, we retain it for as long as business or legal requirements need it.
Your rights
- Access your data and request a copy
- Correct inaccuracies in your data
- Delete your data, subject to legal obligations
- Withdraw consent for marketing communications
Contact us
For any questions, concerns or requests about your data or this policy, call us at +65 6536 1800 or email service@vroomexpress.com.sg.
Changes to this policy
We may update this policy as needed. Any changes will be posted on this page with the updated date.