Frequently Asked Questions
Vroom Express provides affordable and fast courier service in Singapore for documents, parcels, and healthcare supplies and equipment. Partner with us for all your local delivery service needs.
Do you want more information about our services for a next-day or same-day courier in Singapore? Find our answers to frequently asked questions below:
How Do I Schedule A Pick-Up?
Click Here. to fill out the form, and please give us 10-15 minutes to respond. Ensure to enter the correct information about both the sender and the receiver.
Do You Do International Shipping?
We only offer local delivery services throughout Singapore.
What Do You Mean By “Cut-Off Time”?
All delivery arrangements must be done before 11:00 AM (cut off time) except Satuday. Bookings made after the cut off time will be scheduled for the next business day.
What Is Your Pick Up And Delivery Schedule?
Collection & Delivery Schedule:
Monday to Friday – 9:00 AM to 6:30 PM
Saturday – 9:00 AM to 12:00 Noon.
Sundays, PH, and night deliveries are available and subject to a prior arrangement.
What Are Your Operating Hours?
Monday to Fiday – 9:00 AM to 6:30 PM
Saturday – 9:00 AM to 1:00 PM
Is There A Minimum Number Of Deliveries Required To Open A Corporate Account.
Yes. At least 15 deliveries per month. Else, you may opt to pay by COD or PayNow.
What Types of Payment Options Are Available?
We accept payments via COD or PayNow.
We also accept payments via corporate accounts: cheque and Giro/bank transfer.
What If I Had Something Shipped but the Recipient Does Not Live There Anymore? Do I Get a Refund?
We do not refund deliveries with incorrect delivery addresses. Please verify the receiver’s accurate and present address before proceeding with filling out the order form.
How Can I Contact Customer Service?
You can contact our customer service on +65 6536-1800.
Our reliable courier service staff members have been in the industry for two decades, consistently providing excellent customer service and faultless local delivery service to our multiple partners from different establishments.